I had lunch with a friend a couple of days ago and she told me about some weird stuff that had been going on where she works. Gossiping on a level that even school children would balk at. Kind of like when you say someone is acting like a four-year old but also know that a four-year old would know not to act that way.
We ended up having a lot to talk about. I have also experienced some pretty low behavior in places I have worked, and it made me wonder: what is it that makes people lose all sense of what is polite and civilized?
We are taught at an early age to say hello, goodbye, thank you, and sorry. When we are kids we learn that it is bad to be impolite, and that bullying and other unacceptable behavior will be punished. But then when we become adults and are put together in an organization where hierarchy, power, stress, and uncertainty play in, we suddenly somehow forget all these things. Or have we simply forgotten that also colleagues are people who deserve to be treated with respect?
This is obviously not the case in every work community, but I have witnessed more adverse behavior during my years of work than I can count. And to put it bluntly, it’s just plain rude.
Lately, when talking about my research, I’ve been asked what a manager should do to create a sustainable work environment that people won’t want to opt out of. There are a number of things of course that one can do to create places where people can work in ways that work for them. However, the first and most important place to start is simply to get to know the people you work with.
Now I’m not talking about team building exercises, I’m talking about really getting to know them. That means sitting down and having real conversations with the people in your team. Asking them about what is important to them, what they think about and, not to forget, how they are doing. This will help you understand where a person is coming from and why a person acts or reacts in a certain way.
But most importantly, it also builds trust. We tend to trust people we know – really know, not just think we know.
Besides, we all have a lot more going on in our lives than just work. Things that happen to us outside of work invariably affect us when we are at work, but often we aren’t exactly encouraged to bring those other parts of us with us to work. We sort of leave our other selves at the door. But being allowed to come to work as a whole person, and not just a worker, can make a huge difference.
Unfortunately, however, a lot of managers don’t seem to want to have conversations like that. Maybe they don’t want to make the time, or maybe they’re worried it might get difficult or ugly. Isn’t it then just better not to know? That answer is no. We need to also have the difficult conversations in order to be able to see each other for who we really are, and in order to make working environments humane.
But most important of all, we need to treat each other with respect. So, if you are one of those people who has forgotten that your colleagues are people too, dig deep down in your memory. What was that again that your mother (or father or anyone else who brought you up) taught you?