Category Archives: Work

If we all know something has got to give, then why is it so hard to change?

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All the years I’ve been researching, writing and talking about opting out and in, sustainable solutions for work and work place wellbeing, I’ve never come across anyone in the organizational world who doesn’t think all this is of the essence. I’ve been at it for a while now, and the whole time my work has been received as timely and important and with great interest. 

Still, even though there is a lot of consensus regarding this, people continue struggling with the same issues at work and more and more of them dream of opting out. 

Okay, before you say anything, I do know that not everything is the same. The pandemic showed us that we can change when we have to and there are a lot of organizations that now provide their employees with more flexibility regarding where, when and how they work. Also, some organizations have started prioritizing mental health more and now have routines and policies in place to support that. 

Nevertheless, there are a lot of organizations that don’t. Some may talk the talk but not walk it, and some – all too many – don’t even talk it. 

Why is this? Why is it so hard to change?

Well, one of the main problems is that the way we understand work; and what we know to be a ‘good’ way of working or organizing our work has become something of a truth. When things have been in a certain way for as long as we can remember, we tend to think that is the natural way for them to be and it becomes hard to even imagine doing things differently. It is simply the way things are done. 

But let me let you in on a secret. The way we understand work isn’t a truth. It isn’t a law of nature, it has been invented and implemented by us and not even that long ago. It’s actually quite a recent invention. 

The current career ideal was developed as a result of industrialization and the prosperity many nations experienced after World War II. Employees were expected to be loyal to one employer and career advancement involved an upward movement in the organization in a timely fashion, brought about by promotions. As mainly men started working in the industries, some argue that the career wasn’t created for one, but one and a half people: the man with the career and the wife who took care of everything he didn’t have time for because he was so tied up at work. 

Although a lot has changed in society since then, this is ironically still the career ideal today: the timely upward movement and the expectation of complete dedication and devotion to work. Anything else it considered suspect, at least if you want to advance to the upper echelons of corporate hierarchies. 

But guess what, we don’t have to organize work the way we do! There is nothing natural or predetermined about it. We can reinvent why we work, how we work and how much we work. 

The problem is just that in order to change we have to want to change. And not only that, we also have to realize that we need to change. We have to have that lightbulb moment. Until we do, and if it’s going well enough, it’ll just feel easier to continue the way we have.  

So how do we do that? How do we get people and organizations to see the light? Do we have to wait until things get so bad that there will be no choice but to change?  

Why are middle managers so unhappy? (And why is it so hard for me to write about?!)

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I’ve been trying to write a blog post about why middle managers are so unhappy for about a month now. I’ve kept the Word file open on my computer and every once in a while I’ll stumble upon it amongst all the other windows that are open on my screen (I’m telling you, I feel like I have a hundred things going on simultaneously at the moment), and it glares accusingly at me, reminding me that in my last blog post I promised you all that I was reviving my blog. And here I am, having not posted a thing since December.

It’s not that I don’t know why middle managers are so unhappy. I do. According to studies, they are the unhappiest group in the organizational world and the main reason is that they are just that – in the middle. They don’t generally make the strategic decisions, but they do have to implement them. They deal with and have to manage expectations from both above and below and are burdened with administrative responsibilities. They reportedly spend about 35% of their total working time in meetings. That’s more than a third!

This leads to a feeling of not having agency, that their hands are tied, which in turn affects wellbeing. I see this again and again in my opting out research. 

So why is this so hard to write about? 

The thing is, I already wrote the blog post, I had a version ready for publication, but when I looked at it I just thought it was boring. And if it bores me to read, I’m pretty sure it will bore you too. 

So, the other night I decided that’s it. I need to get this written. This is part of my book project on what organizations need to do to create work places that people won’t long to leave (because let’s face it, a lot of people dream of opting out), and the crass reality is that I need to produce texts. No words, no book.

I sat down at my computer and started reworking the post. I wrote and rewrote. I reorganized the text, moving sentences back and forth and back again. But no, it didn’t help. It didn’t make the post any more interesting. I just wasn’t feeling it.

And this is the thing, I need to start from me. I need to have a connection to what I’m writing, I need to feel it. I can’t just spew out text on command if I’m not feeling it and think anyone will want to read it. What I had written wasn’t a blog post, it was more of a well-formulated list of why middle manager are so unhappy. 

So today it hit me. I need to write down my experience. It’s ironic, but maybe understandable, that writing, which I love to do, which feels meaningful and provides me with such a sense of accomplishment, can also be so painful and angst-ridden. I was actually watching an Instagram live by an artist I follow, Philippa Stanton (@5ftinf), and she said exactly this (maybe not in those words, but that was the gist). Hearing it made me feel relieved and understood. Maybe it isn’t so weird. After all, writing (or any creative art form) is actually a very personal endeavor. 

But back to middle managers. Why is this important? Well, for one, every once in a while, I see stories and reports of how it’s become increasingly difficult for companies to get people to accept promotions if the result of that promotion is a middle management position. Despite the promise of a raise and a more prestigious job, people are increasingly saying thanks but no thanks. 

Then there is also the issue of people leaving. When I started researching opting out, it was more of an exception than anything else, simply because leaving is hard. But now people are doing it in numbers never before witnessed. 

So what do we do? Well there are a lot of things we can do to help the individual middle manager. But on a whole, we really need to look at organizational working cultures and practices. I’ve said it before and I’ll say it again, something has got to give. 

What about you? Are you a middle manager? Do you recognize any of this? Or are you in a workplace where you can thrive? Tell me about it, I would love to hear from you!

You can email me at theoptingoutblog@gmail.com. All emails are confidential.

PS. Those of you hoping for a list, here is one from a study published by The Harvard Business Review of reasons given by middle managers on why they are so unhappy (in order of importance):

  1. Bad leadership
  2. They see no career or promotion opportunities
  3. Their work lacks meaning and purpose
  4. They feel that they are treated unfairly compared to others
  5. They don’t feel valued or appreciated
  6. They don’t believe the problem will be addressed if they raise an issue
  7. They’re overworked
  8. They see the organization as inefficient and ineffective
  9. Their distinctiveness in not valued or appreciated

The Great Resignation, Opting Out, The Quit, The Great Reshuffle, The Great Attrition… What’s really going on?!

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It’s all over the media:

The Great Resignation! No no, no one is calling it that anymore, it’s The Quit. The what? No, no one wants to quit altogether, people need to make a living. The Great Reshuffle is more accurate. Although since it is something that is happening to workers all over the world, maybe The Great Attrition is the thing?

…and on it goes. Meanwhile, I’m still talking about ‘opting out’. 

What really is going on? What’s what?

I’m going to let you in on a secret. It’s actually all the same thing.

I started researching opting out in 2009. Yes, it’s that long ago. When I started, it was a debate that had been going on for a few years already, ever since that by now famous New York Times article The Opt-Out Revolution was published in 2003. And the truth is, although people were talking about a revolution, it really wasn’t that revolutionary at all. People have opted out to work on their own terms long before we knew to call it opting out. What was different in 2003 was that they were thought to be doing it in larger numbers than before. 

No one really knew, though, exactly how large the numbers were. No one was measuring how many people actually were leaving their jobs or careers to work on different terms. There were numbers on how may left the workforce altogether, but as I already mentioned, people do need to work, so not surprisingly those number weren’t very high at all, nor were they on the rise. 

But then COVID hit and suddenly everything became extreme. 

Companies started doing things they thought were impossible. Governments and organizations started cooperating in ways they had never dreamed of. Restaurants and entertainers fell on really hard times – harder than most of us can imagine. People actually slowed down enough to smell the coffee, except for healthcare worker of course who became the temporary heroes of the world (I say temporary because let’s face it, we have really short memories and now that things are somewhat under control I think most people have gone back to taking them for granted).

Things became extreme and people in the US started quitting their jobs in never before seen numbers. Hashtags like #quittingmyjob or #antiwork started circulating on social media. Terms were coined left and right to describe what was happening (see my first paragraph) and people started to feel a pressing need to measure what was really going on. And presto, now we have numbers:

About 40% of people are considering quitting their jobs and up to 70% (depending on what study you read) are dreaming of doing so. In addition, over 50% of the work force is burned out. These number are shockingly high!

But when you scratch the surface, it turns out that it’s always about the same thing: It’s about people. It’s about stress. It’s about feelings of insecurity. It’s about not having control over your life. It’s about exhaustion. It’s about lacking a sense of meaning. It’s about feeling that something has got to give. 

And all this is hugely important regardless of what we call it. 

There have always been people who have opted out. That isn’t new. But what is different now is the sheer magnitude of it. Up to 70% percent dream of doing it!

So yes, something has got to give.

I’ve written a book on women opting out, and another on men, and now it is high time to focus on what organizations need to do. 70% is not sustainable, organizations need to act and they need to do it now. We need work places people don’t dream of leaving, we need organizational cultures that make people want to stay. 

With that, I’m starting to work on my next book. I’m going to revive this blog (yes, it’s been relatively quiet here lately) and I’m going to use it to explore and discuss issues and aspects of my book. 

I hope you will follow me on this journey. In the meantime, I would love to hear from you. If you work somewhere where they are doing things right (anything, big or small), or if your workplace is a place you don’t long to leave, please tell me about it. 

What are they doing right and why is it good? You can email me at theoptingoutblog@gmail.com

If Finland is the happiest country in the world why do people long to opt out here too?

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I’m reading Anu Partanen’s book The Nordic Theory of Everything at the moment. It’s really an excellent read; I wish I had read it sooner. Partanen’s book so clearly explains the differences between life in Finland (or the Nordics) and the US and how these two very different social, political and cultural systems come together to create independent or not so independent individuals. 

Now, especially if you’re from the US, you may be guessing that the US system is the one that creates independent individuals, not the Nordic welfare state, but, perhaps surprisingly, it’s not. It’s the Nordic system that does that. 

One of Partanen’s messages is that the Nordic countries are most certainly not socialist, despite popular (American) belief, and that any Nordic person would balk at the idea. On the contrary, the Nordic model of social security and support allows individuals to be independent and to create good lives for themselves, instead of having them depend on for example parents, family members and employers just to be able to afford important, but basic, things like education, health care, day care etc. And yes, if you visit the Nordic countries, you will see that individualism actually does run strong throughout our cultures, for better or worse.

I strongly recommend the book, but that wasn’t actually the point of this blog post. What I want to talk about is how it is possible that opting out experiences can be so similar in both countries despite the differences that rank Finland at the top of so many lists* and the US much further down? How is it that people in a country like Finland long to opt out of their current jobs and lifestyles just as much as Americans do? 

Finland has recently, once again, been declared the world’s happiest country. It kind of makes you wonder, if this is the case, why is it that the opting out stories I have collected in Finland and the US are so remarkably similar? Why is it that people who live in a country with free education, free health care, more reasonable working hours, five weeks of legislated vacation time per year, long maternity leaves, paternity leaves, even longer parental leaves after which they are guaranteed their job back, high quality affordable day care etc. etc. etc., have very similar experiences to those who do not enjoy any of the above? 

How can it be that they also feel exhausted, they feel a lack of control over their lives, and they also have difficulties creating coherent life narratives? How can it be that they also reach a point when something’s got to give, or if not, at least long to leave their current way of living and working?

How come so many of the world’s happiest people don’t seem so happy?

Well, first I want to say, that no system or country is perfect. The happiest country in the world does not necessarily mean absolute happiness at all times. Finland is also ranked one of the most gender equal countries in the world, but that does not mean that the work here is done. Finland has not reached a state of perfect gender equality, nor will it any time soon at the rate we’re going.

I recently read that Finnish mothers are among the most stressed and exhausted in the world. The main problem is (in addition to the all-consuming motherhood ideal of today) that while Finland has among the highest percentage of women working fulltime, women also continue to be mainly responsible for childcare and household chores. While working life has become more equal, home life has been lagging behind, compared to Sweden for example. 

But one factor that has become glaringly obvious to me during all these years of researching opting out and having the privilege of hearing countless people’s opting out and in stories, is that regardless of any national differences, one common denominator is corporate cultures and ideals. They tend to be similar throughout the world thanks to globalization and global organizations, and they also tend to override local practices and sometimes even legislation. 

Let me give you an example. 

It happens, in Finland, that when a man wants to take some legislated paternity leave to get to know his child and to share the load with his partner, his employer may let him know that ‘it is simply not done in this company’. 

Research has also shown that men with low incomes are more likely to take time off to care for their children than are men in high-powered corporate positions. 

So what should we do? We need to work on changing work. We need to create corporate cultures that belong in the 21stcentury. 

* In addition to being ranked the happiest and one of the most gender equal societies, Finland is also considered one of the most stable, best-governed, least corrupt, and best-educated countries in the world.

Calling all like-minded people!

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I haven’t opted out just once, I’ve done it twice. 

I first opted out of a career in consulting in 2009 to work on a PhD. And then I did it again sometime around 2017, when I realized that I didn’t want an academic career either, at least not the publish-or-perish-in-order-to-reach-full-professor kind. I didn’t leave the academic world, but I did step off the proverbial career ladder to do it on my own terms. 

I had a light-bulb moment when I was reworking a particular paper to be resubmitted to a journal for what felt like the millionth time. Several journals and even more reviewers had me and my cowriter jumping through hoops in what seemed like a never-ending loop of critical feedback, rewriting, rejection, resubmission… While the paper was undoubtedly getting better, much of the time it was also a question of nuances and reviewers’ preferences. And ironically, the actual research results remained the same no matter how many hours we spent revising. 

I realized I was working my butt off for the wrong audience (and not really having a very good time while I was at it). I came to academia from the business world and I have visions for what we need to do to make the world of work a better place for all of us. Reworking a paper ad absurdum and then to not even have it seen by people in the world that I want to impact, frankly just felt like a huge waste of time. 

It was then I realized that it just wasn’t what I wanted. I wanted to continue doing research, but I wanted to do it on different terms, on my own terms. 

When I started talking about how I wanted to work, some of my former colleagues seemed genuinely worried. Although I’m touched by their concern, I think it was mostly because I was talking about doing things in a way that they didn’t understand. It seemed unheard of. If you haven’t moved between worlds and seen different ways of working and living, it’s hard to imagine doing things differently and going against the expected. I know it is. Banal as it may sound, it was for me too before I opted out that first time and realized that there are so many ways to live your life and make a living. 

Besides, one of the things I have learned over the years is that there are several paths that lead to the same result. We don’t all have to do things in the exact same way.

At the same time my art took off and before I knew it my professional life had warped into something very exciting and unique. It wasn’t planned, but I thankfully had the presence of mind to let it happen, maybe because I was feeling so frustrated with where I was and what I was doing (or rather how I was doing it). My art was a breath of air. What started as a side gig suddenly grew into a part-time job. 

Now I was not only doing research differently, I was combining it with painting, which must have made it all seem even weirder and harder to understand. I still get asked about what it is I really do. Some ask me if I’ve left the academic world altogether (no I haven’t) or if I’m working as an artist full time (no, not yet anyway, and I’m not even sure that I want to). When people ask me, ‘so do you paint or do research or what?’, I just say ‘yes, all of the above’. I guess it must seem like a whacky combination, even though it makes perfect sense to me. 

But it can also make things tricky. If what you’re doing is hard to define, marketing yourself and your products and services can be challenging. People feel comfortable with what they recognize, and a researcher-writer-storyteller-consultant-artist may be hard to, recognize that is.

And then there is the business of finding your group. We all need supportive people in our lives and having your own reference group, be it colleagues, collaborators, friends or networks, can really make all the difference. You need people who you can discuss ideas with. You need people who can give advice when you’re stuck. You need people who can cheer you on when the going gets tough. This is hard to do for someone who doesn’t understand what you’re doing, so friends and family who may be hugely important in your life and who mean well are not necessarily helpful in this respect. 

I do have people in my life who can cheer me on, but being a researcher-writer-storyteller-consultant-artist with my own business can also be lonely at times. I’m thinking there are probably a lot of us out there who could really use each other’s professional input and support. 

So, in an attempt to grow my own reference group, I’m calling all like-minded people. If you’re doing things on your own terms and could use a supportive group, let me know. Maybe we can set up an international group of so-called opt outers. Or if you’re in the Helsinki area, maybe we could have a group meet up at The Art Place. Coffee is on me! 

You can message me through one of my social media accounts or email me at theoptingoutblog@gmail.com

I look forward to hearing from you!

Does control kill creativity?

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One of the things I do at The Art Place Finland is host silk painting workshops. Having never had formal training in silk painting, I’ve come up with my own techniques over the years that I’ve later understood aren’t generally done on silk. I’ve simply not had the sense to understand what you can and cannot do… 

When painting on silk, the colors spread more or less uncontrollably along the thin threads and silk painters often use different types of resist to control the process. I, on the other hand, don’t use any type of resist at all. 

I never planned to do things differently. Like most things in life, it just happened. After I received my PhD a few years ago (seven actually), I took up silk painting again after a break of several years and painted with my kids in the summer at our getaway in the Finnish archipelago. After all, I didn’t have a thesis to work on anymore, so what on Earth was I going to do with all that free time?!

We were out on the island and I ran out of gutta, the resist I liked to use at the time. I was practically in the middle of nowhere with an itch to paint but with no way of getting more gutta any time soon. So, I decided to paint without gutta, and fell completely in love with the process of allowing the paints to move around on the fabric any which way they pleased and working with that. 

Little did I know that it was the start of something new for me and a method that a good friend of mine later named ‘the no-resist technique’.

However, I find that there is a lot more behind this technique than just a lack of resist. It’s a wonderful metaphor for collaboration and dialogue – for life. 

Just like in life, if I didn’t accept what is happening in my paintings as I paint – because it truly does live a life of its own – take it from there and work with what I have, I would never complete a piece. Correspondingly, in true dialogue with others, we have to listen and accept what the other person is saying and build the conversation from there. If we don’t, it isn’t actually a dialogue. We talk at each other instead of with each other and fail to find a mutual understanding. (This is a method also used in improvisation theater, by the way. You have to think ‘yes, and…’ instead of ‘no, but…’ in order to be able to build on what the other actors are doing and saying.)

I teach the no resist technique at The Art Place Finland. It’s fun, but it also fosters an attitude and a state of mind that you can take with you to your work or everyday life. 

In June, I had a lovely group of ladies over for a workshop. One of them was an academic and a thinker like me, and after the workshop, when she posted pictures on Facebook, she asked the following question: “Can you create without taking risks?” Or, in other words, can you create or be creative without letting go? 

I’ve been thinking about that and, at least when I paint, I‘ve noticed that the paintings turn out better when I do indeed let go and don’t try to control the process. I allow my brushstrokes to move in a way that feels natural, and instead of trying to create a certain look or end result, I pick up on and emphasize happy accidents and surprising details that evolve on the canvas. 

Painting commission can therefore be tricky. I accept commissions and enjoy doing so. Being involved in realizing someone’s vision or dream is magic it itself. However, it involves more or less controlling the process and creating a piece of art that corresponds to what has been agreed upon. It means you can’t lose yourself quite as much and let the process take you wherever it wants to go.

No, I don’t think control kills all creativity, but I definitely think it hampers it. If we are too controlled we don’t come up with all those seemingly wacky ideas that lead to brilliant innovations. Something to consider in a world where we increasingly try to control our surroundings?

You’re on the right track

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I feel like I just scaled a mountain. I launched my webstore yesterday. 

Getting the webstore set up has been on my to do list since last summer when I first decided it was what I wanted to do. When I first started looking into it, I felt like I was standing in the middle of a jungle and had no idea in which direction to start walking. I just didn’t know where to start and I suddenly acutely missed all the tech support departments I have worked with and have had access to during my professional life, departments that I am embarrassed to say I took for granted. Now that I am on my own and have to do every single thing myself, I finally appreciate what I no longer have. Little did I know the amount of work that goes into what they always make seem to effortless. (I apologize profusely to all the wonderful tech support professionals who have helped me over the years!)

Fast forward to the present. I can tell you I have really learned a lot. I have had to figure it all out: shipping solutions, payment methods, return policies… not to mention the actual software that I had to get my head around just to get the information on to my website. At times, it has been really frustrating and I have all but changed my mind about the whole thing. When I haven’t been able to figure something out or struggled to get something to work to the point of it feeling almost hopeless, I have learned that it is best to just stop, take a break, and come back the next day.

It was at a time like this when I received an uncannily well-timed email from Susan David. You may have heard of her. She is a psychologist and an expert on emotional agility. I have signed up for her newsletter. If you want you can do so too here. 

This particular newsletter was about emotional difficulty and how it isn’t necessarily an indicator of anything actually being wrong. Susan talks about how one shouldn’t mistake “an uncomfortable part of the creative process for a symptom of dysfunction that must be stamped out.” In reality, according to her, it actually often means we are on the right track. 

She had my full attention. Did the fact that I couldn’t seem to get my head around how the shipping template worked just be a part of my creative process? It was stressing me out, to say the least. However, when I read the newsletter, banal as it may sound, it was like Susan was telling me not to let it get to me, that feeling the way I was, is completely normal. It wasn’t just me, and it didn’t mean that I was on the wrong track. Thank you for that, Susan!

Her advice is to first let yourself process these emotions. They are valid and they are bound to emerge. Second, she recommends to try to reframe these experiences not as roadblocks but as evidence that you are actually taking steps to achieve your goals. 

Well, that was definitely what I was doing, I was setting up a webstore for crying out loud! And, as it turned out, the next morning, after having slept on it, I had a light-bulb moment and figured the whole shipping thing out. 

And I did it! Yesterday I finally crossed ‘webstore’ off my to do list and I can tell you, it felt pretty great. 

So check it out! You can find it at www.theartplacefinland.com

Introverts mostly among women? No, I don’t think so.

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I participated in an online seminar last week about introversion and leadership. I’ve been interested in the topic of introversion and work ever since I read Susan Cain’s book Quiet: The Power of Introverts in a World That Can’t Stop Talking. For me, reading Quiet was a huge eye-opening experience. There was so much in the book that I recognized and for the first time I realized that I myself am a bit of an introvert. I say a bit because I had never thought of myself as introverted before. I can be very talkative and I have always been told what a social person I am. But reading Cain’s book, I realized that it was not about sociability but more about how you interact with others, how you work, and where you get your energy from. Growing up, I liked spending time with friends, like most kids do, but I also found that after being with friends for a while I was often quite tired and just wanted to go home. To be honest, I thought there was something wrong with me. Why didn’t I want to continue hanging out and having fun like everyone else? Why did I want to be alone? This continued to be true as I grew up. As a student at university, I just didn’t have the same stamina as my other friends did when it came to parties and social activities. I just didn’t want to be together all the time and I was starting to wonder whether I was just not a very good friend.

Well, when I read Cain’s book I realized that no, there is nothing wrong with me, that up to 40% of the world’s population is, in fact, quite like me. The problem is that especially Western culture revolves around extraverted values and ways of being. The same goes for workplaces. Workplaces and work ideals are organized according to extraverted behavioral norms. The standard is already set in business schools where courses are structured so that extraverted behavior gives more points and better grades. 

It needs to be noted, however, that extraverted does not necessarily mean better, and being outspoken, social, and talkative does not guarantee good results. On the contrary, research has found that stopping, reflecting, and thinking before speaking and acting may actually be better for the bottom line. 

The reason I originally became interested in this professionally, is that through my opting out research I have met and interviewed many people who have not felt that they have been able to be themselves in the workplaces they opted out of. It has been one of the factors that has added to a difficulty to create a coherent narrative of work (which we need to be able to do for our well-being), which, in turn, is one of the main reasons why people opt out. This is true for both men and women. In fact, more of the men than the women I have interviewed have described themselves as introverts, and both the men and the women have talked about not wanting to work and pursue a career in the way that is expected.

So last week, when I was listening to the discussion in the seminar, I was surprised when it was suggested that more women than men are introverted. I don’t think that is true and nothing I have seen in my research suggests this. If you think about it, suggesting that women are more introverted is really quite a sweeping generalization and a bit of an essentialist view of what men and women are. It suggests that women essentially are a certain way and men, in turn, are another way, whereas in reality, research has shown that stereotypical generalizations like that just aren’t helpful. There are more differences within the sexes than between the sexes. What that means is, there are more difference among women and among men than there are between men and women. 

Women are socially conditioned to spend more time thinking about and being in touch with their feelings and the feelings of others. They are taught to talk about their feelings, whereas men are taught to pretty much ignore them and definitely not talk about them too much (although seriously, men have just as many feelings as women). As a result, women invariably tend to spend more time engaged in self-analysis, which is a reason they may be more likely to recognize themselves as introverts than men are.

And let’s not forget, girls are still in this day and age taught and expected to be more still and quiet, and less rowdy than boys.  

This does not mean that women have a greater tendency to be introverted than men. 

If you’re as interested in this as I am, here are the readings from the seminar last week. I, for one, am going to check these books out!

Creating Introvert Friendly Workplaces by Jennifer Kahnweiler

Quiet is a Superpower by Jill Chang

Introverted Leadership by Karolien Koolhof

Remote working: why does it have to be either or?

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When I opted out in 2009 to start working on a PhD, I also started working from home. My university department and colleagues were literally on the other side of the planet, because instead of enrolling at a university closer to home, I of course chose one that was pretty much as far away as you can get. I like to joke about that because it sounds so crazy, but actually it made a lot of sense, and in hindsight I clearly see what a wise choice it was for me in many ways. 

But the point is that I went from a job in consulting where I was expected to be at the office every day, to setting up a home office and always working there. For me personally it was wonderful. I like working at home. I like being alone, I find it easier to concentrate and I don’t get distracted by laundry or unmade beds or other non-job-related things that need fixing. Besides, my kids were quite young at the time and things tended to be so intense after school and daycare, that the quiet of my work day was pure bliss. 

However, in 2009, when I opted out, working from home, or any other place than the office, was not a widespread practice. To be honest, although some organizations have had a remote working policy and made it possible for employees at least some of the time, more organizations haven’t. Face time has been considered essential – you know, if you don’t see your employees how do you know that they are doing what they are supposed to be doing? (For those of you who haven’t realized this yet, seeing them is no guarantee. If they aren’t doing what they are expected to do the problem has little to do with them being there physically or not.)

It wasn’t until this past year when people were forced to stay at home, that many organizations that previously had been reluctant, had to try remote working in earnest. And surprise surprise, they realized that not only was it possible, for some it was better than working in the office. But many have also realized, that having people work in different physical places, puts new expectations on managers and work routines. You cannot lead people in the same way you would if you were all in the same location. This is the reason that the lockdown remote working experience of 2020 has generally been most draining and stressful for managers. They haven’t been able to just fall back on familiar routines.

But this is all fine and good. It is lightbulb moments like these that lead to changed behavior and new practices. However, one thing continues to baffle me. Just as many have previously held that their employees need to be physically present at all times for things to work, now I see debates about how always working remotely really can be a strain and difficult in many ways. I get the feeling it might be a defensive reaction of sorts to all the hype we’ve seen around remote working during the past few months? I mean, it turns a lot of the assumptions we’ve had about working life for a long time on their head. 

But who says working remotely has to mean never coming in to the office at all? Why would it have to be a question of either or? 

Even when employees are presented with the option to work remotely, some will want to continue going to the office every day. A study has shown that few people are like me, and most people prefer a combination of the two. And I think that makes perfect sense. It allows people to come in and meet colleagues, have face-to-face discussions, have in-person meetings…. But it also allows people to work from home or somewhere else when they need to and gain more control over where, when and how they work. My own research has shown that this is something people find extremely important, mainly because it increases quality of life. Simply put, it just makes life easier. 

So yes, having to work remotely all the time is not necessarily a good thing. We have seen that during the pandemic. Although many have reported that they are more productive, they have also reported that they feel tired and miss their colleagues. But that does not mean that we should forget working remotely altogether. Allowing people to have a combination – the best of both worlds – is very doable, as is allowing them to decide what they want their mix to look like. 

And yes, it involves a change of management routines.

What is the new normal anyway?

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Have you noticed how everyone seems to be talking about the new normal? It’s like it’s a new catchphrase that people slip into their conversations when talking about life after corona, or rather during corona since it obviously isn’t over yet. Not even for those of us living in countries where it almost feels like life is going back to ‘normal’.

I put ‘normal’ in quotation marks because what is really normal about the life we lived before corona anyway? Is it normal that mental health is higher than ever before mostly due to workplace stress and insecurity? Is it normal to spend so much time sitting still at your desk that you have chronic neck pain and you have to schedule time to just move? Is it normal to deplete the Earth of its resources in the name of prosperity? Okay, you catch my drift.

Well, what is the new normal then? We are in a situation where we still don’t know what is going to happen and how the next few months/years are going to look. During corona, the situation has constantly changed from one day to the next. There is so much we still don’t know about the virus and we don’t know whether there will be a second wave, or splotches of outbreaks, which seems to be what the experts are talking about at the moment.

Yes, a lot has happened since the outbreak, and we have had to reinvent the way we do countless things. Things that have previously been considered impossible are suddenly a necessity. Working remotely is an example. Other examples include consumer habits; we have cooked our own food more, as opposed to eating out. The staycation has become the new vacation.

And the environment has thanked us. We have seen reports of clear waters and starlit skies in cities where there have been none. However, although many of us, me included, hope for a lasting effect regarding this, a few weeks ago I read that the air in some Chinese cities is actually worse now after the lockdown has been lifted than it was before corona.

In a study conducted by YLE in Finland, about half of those who have been working remotely during the pandemic would like to continue doing so, at least sometimes, as they feel it increased their quality of life. According to a study conducted by KPMG, 64% of office workers and managers in the US have said that their quality of life improved thanks to the disruptive impact of COVID-19 (although it has been harder on managers).

But what does this really mean? Does it mean that we will take all our new insights and improve both the world and our lives?

Unfortunately this won’t happen by itself. It is simply too easy to just slip back into old habits and routines. Besides, I think a lot of people don’t want to change, but are rather just waiting to be able to go back to doing things in the ‘old normal’ way.

But seeing what the alternative could be, which many of us have done these past few months, is what makes change possible. So, I do hope we take what we have learned with us and implement the good stuff, I really do! But we have to do it consciously.

In the meantime, I think it’s a bit early to be talking about a new normal. Unless of course the new normal is that there is no normal. Yes, maybe that’s it. I mean what is normal anyway?