I’m at a conference at the moment in the beautiful city of Turku, Finland, and the topic of the conference is the future of work. You can imagine, I kind of feel like a kid in a candy store. I mean, this is what my research on opting out and in is all about: to decipher clues that might tell us something about how people want to and will work in the future.
Well, I listened to a very interesting keynote presentation yesterday. It was given by Marina Gorbis, Executive Director of the Institute for the Future. Gorbis said something that really hit home: you can shape change as it is happening, but you can’t put it back in the box thinking that things can continue as before. Because they won’t.
We’re living in an extremely interesting and exciting, if not also somewhat frightening, time in history and things are changing at a mindboggling speed all around us. The nature of work is being completely revolutionized and we need to be involved in shaping this change. According to Gorbis, jobs are being broken down into tasks and micro-contributions and organizations have access to large networks rather than just a finite number of employees to complete these tasks. To a certain degree, management is being replaced by algorithmic coordination.
Gorbis talked about machines as economic agents and how many people feel threatened by this, by machines, technology, and artificial intelligence, but that these are, in fact, not part of the problem. The real problem is that we’re competing not against machines when shaping our lives and work, but against social processes and institutions. We’re in a time of dramatic change and development, but we are stuck in our ways, which makes it difficult to influence the change in a way that will serve us – humanity – in the best possible way.
And this is true. This is what I see in my research. People want to work differently, to create alternative ways of understanding and organizing their work. However, many organizations are stuck in routines and mindsets that date back to industrialization. When these organizations are unable to change with the times and accommodate the people who work for them, and who would most likely continue to work for them under different circumstances, some people see no other alternative but to leave – to opt out.
Another thing that I have found is that the change that is needed for these people to want to stay is really not that dramatic. They aren’t asking for much, just some flexibility, freedom, and control over their lives and their time. They still want to work, and they want to do so in a meaningful way. No, the change people crave isn’t necessarily really that great, but it involves a change of mindset; a change of the social processes and institutions that Gorbis talked about.
So to tell you the truth, as I was listening to her talking about the future, the future that is already here by the way, and describing the innovative ways in which people already organize their work – for better and for worse – I realized how ridiculous the situation really is. The fact that these organizations that people have opted out of are worried about things like flexible hours or working offsite is laughable. Come on organizations, catch up already!