One thing I often hear when interviewing people about opting out, is that they didn’t really feel like they could be themselves in their previous jobs. There were aspects of their personalities and their lives that they felt they had to keep hidden. Children, care responsibilities, health issues, personality traits… just to name a few. This is one of the reasons they generally feel so good about the work solutions they opt in to instead. Many of them choose or create workplaces where they don’t have to keep these things hidden, which is one of the reasons they finally feel like they are exactly where they are meant to be. Why they experience such a profound feeling of authenticity.
I mean, how many times have we not heard, ‘it’s not personal, it’s just business’?
That seems to be some sort of a mantra in the business world; that and the idea that that which is personal needs to be kept separate from work. Well, I beg to differ. Work – like all aspects of our lives – is highly personal.
The reason it is personal is that we are people. Businesses are made up of people and we a come to work carrying our selves and our lives with us. Granted, we are often encouraged to leave all that at the door, which I think is actually part of the problem.
It is problematic on many levels. First, whatever is going on in our lives affects us and our performance, even when are encouraged not to talk about it at work. Of course it does. If we can talk about whatever is going on, whether it is positive or negative, if we can share that with colleagues (who we, by the way, spend most of our waking hours with), then we can also support each other at work. Not surprisingly, research has shown that this has a positive impact on performance.
But not only that, if we share whatever is going on with us at work, people will also know where we are coming from when we react in certain ways, which just makes it easier to communicate, collaborate and be understood. Knowing where the other one is coming from is key.
However, there is yet another aspect. I often talk about how I time and time again hear about how organizations are reluctant to give their employees control over where and how they work, because if they can’t see them, how do they know they are working? (Yes, this is true, I hear this all the time.) The problem is trust. If people say that, they simply don’t trust their employees enough. However, the better you know someone, the easier it is to trust them. So if we really get to know an employee, we can also feel confident knowing that they are working when they say they are, even though they aren’t in our line of sight. Communicating about work issues and about how it’s going also becomes easier, which again, makes it even easier to work together and to trust each other.
We have to get to know each other better at work, and when we do, it will change working life as we know it.
We have to be allowed to be whole human beings, not just employees. We have to want to know more about each other. We have to really talk to each other without being worried about opening a can of worms. If really getting to know someone means also hearing about the hard stuff, then so be it. As compassionate human beings we will know how to react. Besides, often it doesn’t even involve reacting, just listening, and we can all do that.
Monica Worline and Jane Dutton, the authors of Awakening Compassion at Work: The Quiet Power that Elevates People and Organizations, argue that compassion, which has always been considered a “soft” value, is anything but. It’s a strategic value, which organizations need to focus on to become truly successful:
”Compassion is an irreplaceable dimension of excellence for any organization that wants to make the most of its human capabilities… Without compassion, workplaces can become powerful amplifiers of human suffering.”
All this is on my mind as I set up my Art Place. I want the place to be personal. I want it to look nothing like conference rooms business professionals are used to spending time in. I want it to look like me, and I want people to be struck by this when they walk through my door.
Since talking about work is highly personal, I want to invite people to talk about work in a space that is just that, personal. We are people, and people are personal, and once we can see that we can create more compassionate workplaces. We can create places where people don’t have to worry about not being able to be themselves, where personal isn’t considered the opposite of professional, and where people can thrive.
So let’s do it!